Definitions
For the purposes of this document:
- Month: A period of 28 days
1. Booking and Payment
1.1 Booking Confirmation
Your booking is confirmed once we receive the required deposit. (see 2. Deposit Policy for details)
1.2 Payment Schedule
1.2.1 Stays of 28 days or less
Full payment must be made 14 days before check-in.
1.2.2 Stays of more than 28 days
The first month’s payment must be made 14 days before check-in. Subsequent payments are due every 4 weeks from this date.
1.3 Payment Methods
We accept payments via credit/debit card, bank transfer, or other approved methods. All payments are processed securely.
2. Deposit Policy
2.1 Deposit Amount
A deposit of 50% of the total booking amount or $1,000 (whichever is smaller) is required to confirm your booking.
2.2 Purpose of Deposit
The deposit acts as a security deposit and may be applied toward damages, excessive cleaning fees, or unpaid balances at the discretion of the management.
2.3 Refund Process
The deposit will be refunded within 14 days after check-out, provided no damages or additional charges are incurred.
3. Cancellation Policy
3.1 Cancellations Before Check-In
3.1.1 More than 12 weeks before check-in
Full refund of any booking payments. Full refund of the deposit.
3.1.2 8-12 weeks before check-in
Full refund of any booking payments. 50% refund of the deposit.
3.1.3 4-8 weeks before check-in
Full refund of any booking payments. 25% refund of the deposit.
3.1.4 2–4 weeks before check-in
Full refund of any booking payments; the deposit is non-refundable.
3.1.5 Less than 2 weeks before check-in
The deposit is non-refundable, and a $500 cancellation fee will be charged. Any remaining amount paid beyond the deposit and cancellation fee will be refunded.
3.2 Cancellations After Check-In
3.2.1 Stays of 28 days or less
No refunds for unused nights. Full refund of the deposit.
3.2.2 Stays of more than 28 days
The current month’s payment is non-refundable. For the next month, $1,000 or the remaining amount due, whichever is smaller, will be charged. Any remaining security deposit and prepaid amounts will be refunded.
4. Guest Responsibilities
4.1 House Rules
Guests must respect house rules and other guests.
4.2 Damages
Guests are responsible for any damages caused during their stay. Costs for repairs or replacements will be deducted from the deposit.
4.3 Liability
The Balance Base is not liable for loss, theft, or damage to personal belongings.
5. Termination of Stay
5.1 Grounds for Termination
Management reserves the right to terminate a guest’s stay under the following circumstances:
- • Violation of house rules, including but not limited to disruptive behavior, illegal activities, or harassment of other guests or staff.
- • Failure to pay any amounts due, including booking payments or additional fees, as outlined in this agreement.
- • Damage to property or misuse of the facilities.
- • Actions that pose a health or safety risk to other guests, staff, or the property.
5.2 Process for Termination
5.2.1 Written or Verbal Warning
Guests will be provided with a written or verbal warning, where possible, outlining the reason for termination.
5.2.2 Immediate Termination
In cases of severe misconduct or emergencies, immediate termination of the stay may be enforced without prior warning.
5.2.3 Vacating the Premises
Guests are required to vacate the premises by the time specified by management upon termination of their stay.
5.3 Refund Policy for Termination
5.3.1 Non-Refundable Payments
The current month’s payment and deposit are non-refundable in the event of a terminated stay.
5.3.2 Management Discretion
Prepaid amounts for future months, if applicable, will only be refunded at the sole discretion of management and may be subject to deductions for damages, unpaid balances, or other costs incurred as a result of the termination.
5.3.3 Refund Processing
Any refunds, if granted, will be processed within 30 days of the termination date.